Terms of Sale - Contre - Clothing and Accessories for Men / Women online
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Terms of Sale - Contre - Clothing and Accessories for Men / Women online

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Terms of Sale

  1. GENERAL INFORMATION ON CONDITIONS OF SALE
  2. PAYMENT INFORMATION
  3. SHIPMENT
  4. RETURNED GOODS AND REFUNDS
  5. TERMS AND CONDITIONS OF SALE
  6. RIGHT TO CANCEL

 

 

 

 GENERAL INFORMATION ON CONDITIONS OF SALE

 

Contreboutiques.com sells only products of excellent quality, bought directly from the most prestigious Italian and international fashion houses. Contre Boutiques is the official reseller of all products and brands offered for sale on this website and guarantees that every article on sale is authentic.

To see the complete list of brands, click on “Brands”.

 

Contreboutiques.com, via this website, offers a service aimed exclusively at the end consumer, for whom all products on sale on this website are intended.

The term “end consumer” refers to the a physical person who is buying for reasons unrelated to any business or professional activity undertaken by him/her.

For this reason, Contreboutiques.com reserves the right not to process orders from individuals other than the end user or in any case orders that do not comply with these conditions.

 

Contreboutiques.com offers its customers the opportunity to purchase only articles which are already available in stock and therefore it is not possible for customers to order articles that are not in stock.

Consequently any order containing an article that has in the meantime become unavailable, even due to error, will be considered null and void.

Products added to the user’s Shopping Cart are not reserved; therefore, until such time as the order is finalised, they may be purchased by other customers.

The contract is considered concluded at the moment of receipt by Contre Boutiques of the order transmitted electronically by the customer. On conclusion of the contract, Contreboutiques.com commits to supplying the customer with the products ordered, under the terms and conditions set out in these conditions, reserving the right not to process orders made by individuals who do not provide a guarantee of solvency or who do not belong to the category of end consumers, or if, for any reason, the product ordered is unavailable for sale.

All orders, therefore, are subject to verification of availability and acceptance.

The customer, by sending the order, unconditionally accepts and commits him/herself to observe all the regulations contained in the present conditions and accepts awareness of the further information contained in all the web pages of the website referred to here or connected via hyperlinks.

 

 

 

PAYMENT INFORMATION

 

PREREQUISITES

In order to effect a purchase order on this website it is essential:

  • to be over 18 years old
  • to be eligible to stipulate a binding legal contract
  • to possess a valid email address

 

PAYMENT METHODS

The purchased article must be paid for at the moment the purchase transaction is completed, and this can be done by credit card, bank transfer, PayPal or - alternatively and only for shipments in Italy and with a supplement of 5.00 euro - cash on delivery.

 

  • Credit Card:

We inform our new customers that your first order must be verified by the bank that issued your credit card; our bank will therefore contact your bank to confirm your details before proceeding with the shipment. This check may cause a delay of a few days in the shipment of your first order.

PLEASE NOTE: when buying on Contreboutiques.com, the customer’s financial information (such as credit card number, expiry date and personal data) will be communicated directly to the bank effecting the payment transaction (Banca Sella, PayPal or other credit institutions without an existing agreement with us) via encrypted message. Therefore neither Contreboutiques.com nor other entities can ever have access to this information.

To avoid delays in the order we invite you to ensure that the data entered is correct and that the name of the credit card holder is written exactly as it appears on the card itself.

 

The credit cards with which transactions can be effected are: Visa / Visa Electron / MasterCard / Maestro / American Express.

We suggest subscribing to the ‘Verified by Visa’ or ‘MasterCard SecureCode’ services, requesting a PIN security code with which to effect your online purchases in complete security (for information www.cartasi.it and www.mastercard.it/com).

American Express: for purchases effected with American Express, Contreboutiques.com will process the order only if the card holder details (first name, surname, address) correspond to the purchaser/shipment data of the order (first name, surname, address). This check will be carried out directly with the American Express network. In the event of data not matching, the order and the corresponding transaction will be cancelled.

 

  • Bank transfer:

Contreboutiques.com accepts payment by bank transfer, and commits to sending you the relevant bank details during the online purchase phase, via email. Payment must be made within 2 working days from the date of the order, after which Contreboutiques.com reserves the right to cancel the order.

All charges and commissions are at the customer’s expense and the amount received must correspond to the final amount of the order.

 

Shipment will be initiated at the moment the bank transfer reaches our bank account.

 

  • PayPal:

PayPal allows you to make purchases easily and in total security. Contreboutiques.com reserves the right to process the order only if the data registered for the PayPal account correspond to the invoicing/shipment data.

 

  • Cash on delivery:

Contreboutiques.com offers you the opportunity to pay via cash on delivery: free of charge, for amounts over 100 euro, or alternatively with an additional cost of 5 euro. Payment is made in cash at the moment of delivery; the courier cannot accept cheques and does not give change. This payment method may be used for orders up to 999 euro.

This service is only available in Italy. Please check that your location is covered by the service (if in doubt, do not hesitate to contact us by phone on 0832 098080).

In the event of the delivery not being completed for reasons attributable to the customer, Contreboutiques.com reserves the right not to fulfil any subsequent order with the same payment method.

The customer must possess a postal or bank current account for any possible refund in the event of a product being returned.

 

 

 

 

Contreboutiques.com makes shipments around the world, using only reliable services provided by certain express couriers. The couriers currently being used are GLS, SDA, DHL, EXPORT BOX and UPS.

 

SHIPMENT IN ITALY 

Shipments within Italy will be carried out by the courier GLS and, unless otherwise indicated, will be free of charge for every order with a value exceeding 100 euro, except for the purchase of products displayed in the outlet; for orders with a value of less than 100 euro there is a shipment charge of 7 euro.

All shipments in Italy and around the world are traceable, where possible.

When the order is processed and shortly before shipment, the name of the courier and the tracking number will be given to the customer, to make it easy to check the progress of his/her shipment.

In normal circumstances, all orders made before 9:00am from Monday to Friday are delivered to the courier the same day or at the latest the following working day. However on days when large quantities of orders are received and for items sold in the outlet section, this timing may be subject to delays.

If the order is made on a non-working day or the day prior to a public holiday, the package will be delivered to the courier the next working day.

 

DELIVERY BY APPOINTMENT

Contreboutiques.com also offers its customers the chance to choose what time of day to receive their goods, by paying a supplement of just 5 euro.

Delivery is made within 2 or 3 working days of shipment.

Following communication of such a request via email, we will forward the indications received to the courier in the waybill along with the customer’s telephone number.

 

NON-DELIVERY

Considering that it is easy for the end customer to follow the progress of goods shipped and the status of his/her order on the GLS website (by entering the tracking number), in the event of failure to deliver GLS automatically sends Contreboutiques.com an undelivered goods file containing the reason for the non-delivery and the request for release instructions.

In the absence of instructions from the end customer, after 3 working days have elapsed, Contreboutiques.com reserves the right to request the return of the goods. In any case there is a maximum holding period of 15 days at the nearest GLS branch and the holding costs will be at the expense of the end customer.

 

SHIPMENT OVERSEAS

Shipments overseas are carried out by the couriers UPS, DHL, EXPORT BOX.

COUNTRIES WITHIN THE EU: shipment is free for orders with a value exceeding 250 euro per single transaction.

Delivery times are between 4 and 6 working days from the moment of shipment.

COUNTRIES OUTSIDE THE EU: shipment is free for orders with a value exceeding 750 euro in a single transaction. Delivery times are between 8 and 10 working days.

Shipment may be made DELIVERY DUTY PAID (DDP) or DELIVERY DUTY UNPAID (DDU) depending on the nationality of the customer.

DDP shipments (delivery duty paid) operate in EU countries, and VAT is already calculated and included in the purchase price.

EU COUNTRIES: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, (ITALY), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Rumania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

DDU shipments (delivery duty unpaid) operate in all non-EU countries.

Non-EU countries are not subject to VAT on the purchase price, whereas any local import and/or customs clearance taxes are at the customer’s expense.

As soon as payment is authorised (in the case of payment by credit card or PayPal) or as soon as the bank transfer amount is credited to our bank account (in the case of payment by bank transfer) and the items are available, orders will be processed as rapidly as possible.

 

 

 

RETURNED GOODS AND REFUNDS

 

Contreboutiques.com wishes to ensure your complete satisfaction; if for any reason you are not entirely satisfied with your purchase, you may return one or more items, unused, within 14 days of the delivery date and choose between a change of size, a voucher or a refund equal to the price of the returned products.

The terms and instructions regarding the right to cancel according to Law no. 21/2014, article 4 are published in the page “TERMS AND CONDITIONS OF SALE”.

Below you will find a brief operational explanation, which does not replace full acceptance of all that is written in the page “TERMS AND CONDITIONS OF SALE”.

All products available on this website are fitted with an identification tag attached with a single-use security seal.

We invite you to try on the product without breaking the seal, because returned items will not be accepted unless in the same condition in which you received them.

We urge you to be especially careful when trying on the purchased garment, because items with the single-use security seal broken or with the original labels missing or damaged will be considered irreparably unfit for sale and, therefore, with a value equal to zero euro.

 

HOW TO INITIATE A RETURN AND RECEIVE A REFUND AS QUICKLY AS POSSIBLE

Follow the instructions to return the package and obtain your replacement, voucher or refund as quickly as possible.

Please note: before sending make sure you have respected the following conditions:

  • The single-use security seal and/or identification tag is perfectly intact and has not been removed from the garment;
  • All fabric labels or tags are perfectly intact and have not been removed from the garment;
  • Each garment to be returned is in the same condition in which it was originally shipped and is neatly wrapped;
  • Each garment returned has not been worn and/or washed and/or ironed or treated in any way.

 

Generate your return form

  • Log in here and click on my orders;
  • Select the order that contains the items to return;
  • Click on initiate return procedure;
  • Select only those items you wish to return;
  • Click the “generate return” button. Print the form and put it inside the package.

 

PLEASE NOTE:

The package containing the returned goods must reach our warehouse within 14 days of communicating your intention to make a return. Therefore - in order to prevent the package being lost or delayed, at your own risk - you can use the postal service, but we suggest an express courier with insured delivery. We recommend using SDA, by contacting the number 199 113366 (at a cost of 14 cents per minute) and asking to book a national pick-up, providing data for the addressee (Contre Srl, via Antonio Salandra 22, 73100 Lecce, LE) and the sender and also indicating your preferred time slot for the pick-up.

IMPORTANT: the package containing the returned goods travels at your own cost and your own risk and, therefore, we cannot be held responsible for any loss, damage due to poor packaging and/or delays in delivery to our warehouses.

IMPORTANT: the intention to return an order must be communicated within 14 days of the delivery date (including non-working days).

IMPORTANT: if even one of these conditions is not respected, Contreboutiques.com will be unable to accept your return and the package will be rejected or the items will be sent back to you at your expense.

IMPORTANT: items purchased at sale prices may always be returned according to the aforementioned conditions and procedures.

 

As soon as it receives a package, Contreboutiques.com will check that the aforementioned conditions have been respected and, if the procedure has been followed correctly, we will proceed to carry out your refund, which will be effected via bank transfer or PayPal credit. The refund not include the shipping cost.

You can choose to have the garment replaced or receive a voucher instead of a refund.

If, on the other hand, the aforementioned conditions have not been respected, we will advise you and give you the opportunity to have the garment returned to you, at your address and at your expense.

 

 

 

TERMS AND CONDITIONS OF SALE

 

First of all, we would like to inform you that customer care is our primary concern and that you, as a customer, represent our greatest asset.

All our activities are carried out in the interest of our customers, with the main goal of achieving the highest possible level of customer satisfaction.

We therefore invite you to contact us to describe any problem or to express any kind of requirement.

The Contreboutiques.com website is subject to and regulated by Italian law.

The website is the property of the company Dedos Srl, which has its registered office in Lecce at via 47 RGT Fanteria no. 42.

Access to and use of the website are regulated by the present “general conditions of use” (hereafter referred to as “conditions”).

Contreboutiques.com sells only products of excellent quality, bought directly from the most prestigious Italian and international fashion houses. Contre Boutiques is the official reseller of all products and brands offered for sale on this website and guarantees that every article on sale is authentic.

Access to and use of the website, and the purchase of any product and/or service on the website, are activities that presuppose that the user has read, understood and accepted these conditions, and in particular the paragraphs entitled PAYMENT INFORMATION, SHIPMENT and RETURNED GOODS AND REFUNDS.

In particular, by sending an order via this website, even in the event of that order not being processed, a customer explicitly and unconditionally authorises Dedos Srl, in accordance with article 13 of Law no. 196/2003, to process his/her personal data for administrative and commercial purposes.

Therefore, anyone who accesses and/or uses services on the website explicitly agrees with Contreboutiques.com that the website and the present conditions are regulated by Italian law and subject to the exclusive jurisdiction of the court of Lecce.

As regards the processing of orders, Contreboutiques.com (Dedos Srl) reserves the right to refuse and order in the event of the credit institution Banca Sella being unable to receive validation from the customer’s bank. Contreboutiques.com (Dedos Srl) further reserves the right to reject orders or refuse to provide services to anyone at any time.

 

DISCLAIMER

Contreboutiques.com publishes information on its website with the purpose of providing a service to its customers and takes every precaution to avoid publishing on its website any contents that might be considered detrimental to civil convictions, human rights and human dignity in all its forms. In any case, Contreboutiques.com does not guarantee that the contents of the website are appropriate or lawful in countries other than Italy and therefore access to such contents from places where such material is illegal is explicitly prohibited.

Those who choose to access the website anyway do so of their own initiative and will bear sole responsibility for respecting the relevant local laws.

Likewise, Contreboutiques.com takes every precaution to ensure that the contents of the website are accurate and do not contain information that is incorrect or not up-to-date at the date of publication, or typographical errors, which will be corrected as quickly as possible when pointed out.

Nonetheless Contreboutiques.com does not assume any responsibility with regard to its users for the correctness, accuracy or completeness of any content published on the website.

Furthermore Contreboutiques.com cannot guarantee to its users that the website will operate continuously, without interruption and in the absence of errors or malfunctions due to internet connectivity problems. Contreboutiques.com declines all responsibility for any problems, damages or risks that the user may encounter when using the website; for any malfunctions of the website relating to the deactivation of cookies in the user’s browser; and for the presence of any computer virus or other element that may cause damage.

IMPORTANT: Contreboutiques.com may amend or simply update the present conditions, in whole or in part, any time it considers it necessary or simply appropriate, according to its own discretion, without giving any prior warning.

The user is obliged to comply with the terms described in these conditions, and is also bound to periodically check this page for any variations in the conditions, which will immediately become binding for the user, as soon as they are published on the website.

 

 

 

RIGHT TO CANCEL

 

You have the right to back out of the contract without indicating any reason within 14 days of when you or a third party designated by you, other than the carrier, take(s) physical possession of the goods.

To exercise this right you must send an explicit declaration via post, fax or email (address: Dedos Srl, via Antonio Salandra 22, 73100 Lecce LE; email: shop@contre.it; fax +39 0832 243613).

In order to respect this condition it is sufficient to send the communication relating to exercising your right to cancel before the expiry of the cooling-off period (14 days from taking possession - see above).