FAQ - Frequently Asked Questions - Contre - Clothing and Accessories for Men / Women online
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FAQ - Frequently Asked Questions - Contre - Clothing and Accessories for Men / Women online

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FAQ - Frequently Asked Questions

Do you make shipments to non-European countries? I live in North/South America, Asia, Australia, North/South Africa.

Yes, Contreboutiques.com ships anywhere in the world with SDA, EXPORT BOX and DHL, including countries outside the European Union. We remind you that shipment to countries outside Europe is subject to customs duties and import taxes according to the laws of the country of residence, which are at the end customer’s expense.

If I live in a country within the European Union, what is the shipment cost?

In EU countries, shipment is free for orders with a value exceeding 250 euro in a single transaction. Otherwise the cost is 17.00 euro.

Is the Contreboutiques.com website secure?

The Contreboutiques.com website is secure: all data contained within the platform are stored in an administrative software package with encoded entry and encrypted passwords. Furthermore, credit card numbers are not recorded on the website but are memorised on a secure website of the credit institution Banca Sella, which carries out the transaction, and encrypted via the SSL certificate of the bank server. To ensure the security of the transaction, Contreboutiques.com is never informed of the credit card data. Conversely, to ensure total privacy, Banca Sella is unaware of the contents of the order.

Are the products original?

Contreboutiques.com sells only products of excellent quality, bought directly from the most prestigious Italian and international fashion houses. Contre Boutiques is the official reseller of all products and brands offered for sale on this website and guarantees that every article on sale is authentic. Moreover, every product is traceable via a manufacturer’s code and a Contreboutiques.com code.

Is my personal data secure?

Contreboutiques.com ensures that all information provided remains private and confidential. Data will not be transferred or passed on to third parties for any reason. Subscription to the newsletter and sending of commercial information only occurs with the explicit consent of the user and can be revoked at any time using the unsubscribe function or via a simple request via email.

What is meant by the abbreviations DDU and DDP?

DDP deliveries (delivery duty paid) operate in EU countries and import fees, customs duties and local taxes are already calculated and are therefore included in the purchase price. EU COUNTRIES: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, (ITALY), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Rumania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. DDU deliveries (delivery duty unpaid) operate in all non-EU countries.

Customs duties are very high in my country. Is it possible to declare a different value or declare the shipment as a gift?

We are sorry to inform our customers that it will not be possible to declare a value different to that paid let alone declare that the order is a gift. Every product shipped by Contreboutiques.com will be accompanied by a standard invoice declaring the value of the product.

I and a friend bought the same bag on two different days but I was debited a higher price. Why?

The transaction is affected by the currency exchange rate, which varies from day to day.

Where is my order?

When the order is shipped, Contreboutiques.com sends you an automated email containing the shipping number supplied by SDA or Export Box. You can therefore follow the delivery status by entering the code on the courier’s website www.sda.it.

How much must I pay in taxes and/or customs duties?

Contreboutiques.com shows prices including and excluding VAT. When the destination country of the goods is indicated during the purchase process, the exemption or otherwise from VAT and the shipping cost will be calculated automatically. The final amount to be charged and invoiced therefore includes taxes but not customs duties, which remain at the end customer’s expense.

Which credit cards do you accept?

Contreboutiques.com accepts VISA, MasterCard and American Express.

Which payment methods do you accept?

The purchased article must be paid for at the moment the purchase transaction is completed, and this can be done by credit card, bank transfer, PayPal or - alternatively and only for shipments in Italy and with a supplement of 5.00 euro - cash on delivery.